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Contact us

Your experience is important to us and helps us to make sure our services provide excellent care. If you have any comments or queries about our services please see our contact us section.

Your rights

The General Data Protection Regulation grants you rights to enable you to have a better understanding and more control over your personal information.

The right to information

The General Data Protection Regulation gives you a right to access the information wehold about you (unless an exemption applies). Requests must be made in writing to the Governance team at MCH House, with an indication of what information you are requesting to enable us to locateit in an efficient manner and be accompanied by evidence of your identity. In most cases this service is free of charge and we aim to respond within one calendar month.

There is more information about this and an application form that you may wish to use on our website: https://www.medwaycommunityhealthcare.nhs.uk/contact-us/information-about-me/

The right to access

When requested, Medway Community Healthcare must provide you with a copy of your personal data, the purposes for processing your data, the categories of data being processed and who the data will be shared with.


The right to rectification

You can request data found to be factually inaccurate or incorrect be corrected.


The right to be forgotten

Whilst this right does not apply to health or care records, you can check that data we hold about you will not be kept for longer than necessary.


The right to restriction of some processing

You have the right to restrict the processing of your data if:

  • You are contesting the accuracy of the data – processing will be restricted to allow us to verify the accuracy
  • Where you request us to retain your information outside of the normal destruction date e.g. if you are pursuing a claim
  • If you object to us processing your data, however, as it is necessary for us to process your data to provide clinical or social care you can request that your data is not shared outside of Medway Community Healthcare for purposes beyond your direct care.


If you choose not to allow us to share your information with other health or social care professionals involved with your care, it may make the provision of treatment or care more difficult or unavailable. Please discuss any concerns with the clinician treating you so that you are aware of any potential impact. You can also change your mind at any time about a disclosure decision.



The right to notification

Medway Community Healthcare has a duty to notify any third parties we may have shared your information with, if you exercise any of your rights that may be relevant to them. We will also notify you if there is a breach of your personal data that could result in a risk to your rights and freedoms. You are also able to request details of anyone that has seen your personal data.


The right to object

You have the right to object to processing for direct marketing and for scientific/historical research/statistical purposes. You must be able to demonstrate grounds relating to your situation for the processing to stop, however if the processing is necessary performance of a task carried out for reasons of public interest, we will be unable to comply with your request.

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