Medway Community Healthcare (MCH) provides a wide range of high quality community health services for Medway residents; from health visitors and district nurses to speech and language therapists and out of hours urgent care.
Right Care, Right Person (RCRP) is an operational model developed by Humberside Police that changes the way the emergency services respond to calls involving concerns about mental health. It is in the process of being rolled out across the UK as part of ongoing work between police forces, health providers and Government. IT will go-live in Kent and Medway on 2 April 2024.
It is aimed at making sure the right agency deals with health-related calls, instead of the police being the default first responder (as is currently the case in most areas). It has been shown to improve outcomes, reduce demand on all services, and make sure the right care is being delivered by the right person.
It does not stop the police continuing to perform their key role of keeping people safe and where there is a real and immediate risk to life or serious harm – whether that be a person seeking to harm themselves or to harm others – officers will respond swiftly as they currently do.
The police will continue to respond:
If you or someone else is struggling with their mental health and you consider it a genuine emergency (where you / they or someone else is at risk of significant harm), you should call 999.
But, for urgent help that isn’t an emergency:
Local Single Point of Access (SPOA)
Safe Havens offer face-to-face mental health support
NHS 111 (phone)