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We provide a wide range of high quality community health services. Take a look at the about us section for more about our organisation or what we do to find out about our services.
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Your experience is important to us and we are keen to hear from you about how we can continue to improve our services. Tell us >

'Being open'

The Medway Community Healthcare Board are committed to 'Being open'.

Find out more >

Information about me

You can view a leaflet about how we use your personal information here >

Access to your health records

The Data Protection Act 1998 allows you to view or obtain a copy of the personal information we hold about you, this may be held on a computer or manually. To access your health records, a request must be made in writing and is called a subject access request.

Subject access requests made by a representative

Allows an individual to assign an authorised representative to access their health records on their behalf, satisfactory proof of identity and consent of the patient and applicant are required.

Subject access requests made on behalf of children and young people

Those with parental responsibility have a statutory right to apply for access to their children's health records, although if the child is capable of giving consent, he or she must consent to the access. We will require sight of a child's birth certificate or a certified copy in order to establish parental responsibility.

If you would like to make a subject access request, we have created a form that when completed in full, identifies all the information we require to action your request promptly. Please send completed forms to us at the address below.

Application under Data Protection Act 1998 (living individual) >

Information governance officer
Medway Community Healthcare
LetterMCH House
Bailey Drive
Gillingham Business Park
Gillingham
Kent ME8 0PZ

or complete our Data Protection Act online form >

or email us here >

Accessing health records of a deceased individual

Access to Health Records Act 1990 allows a deceased patient's personal representative (usually the executor of the will or administrator of the estate) access their health records or a person who may have a claim arising from the patient's death access to records relevant to the claim. If you would like to make a request under the Access to Health Records Act please complete form and send to the address below.

Application under Access to Health Records Act 1990 (deceased individual) >

Information governance officer
Medway Community Healthcare
LetterMCH House
Bailey Drive
Gillingham Business Park
Gillingham
Kent ME8 0PZ

or complete our Access to Health Records online form >

or email us here >

Fees
Fees under Data Protection Act are shown in the table below;

Living individuals records

max. charge

Viewing records (added to within the last 40 days)

£0

Viewing records (not added to within the last 40 days)

£10

Copy of electronic records only

£10

Copy of paper and electronic records

£50

* X-rays (irrespective of the number of images)

£50

* X-rays are produced in electronic format

Fees under Access to Health Records Act are shown in the table below:

Deceased individuals records

max. charge

Viewing records (added to within the last 40 days)

£0

Viewing records (not added to within the last 40 days)

£10

Paper and/or electronic records

*

* A fee may be charged. There is no upper limit however charges will be reasonable in accordance with photocopying and sending of the records only.

All copies of health records will be sent by password protected email.

Please tell us if you prefer to receive information by special delivery. 

Medway Community Healthcare aims to process requests within 21 days, but no more than 40 days from the date of a valid request.

Situations where information may be limited or denied

N.B: There is no obligation to comply with a subject access request unless supplied with the fee as prescribed under the Act or the health professional has the relevant information necessary to retrieve the health record i.e. details of treatment and by which service.

The DPA enables Medway Community Healthcare to limit or deny access to an individual's health record where:

  • information released may cause serious harm to the physical or mental health or condition of the patient, or any other person, or
  • access would disclose information relating to or provided by a third person who can be identified and has not consented to disclosure unless:
    • the third party is a health professional who has compiled or contributed to the health records or who has been involved with the care of the patient
    • the third party, who is not a health professional, gives their consent to disclosure of that information
    • it is reasonable to disclose without that third party's consent

For more details on subject access requests full guidance is available from:

Complaints

If you are dissatisfied with the way we have dealt with your subject access request, please write to:

Governance manager
Medway Community Healthcare
MCH House 
Bailey Drive
Gillingham Business Park
Gillingham
Kent ME8 0PZ

or email us here >

If you are still dissatisfied with the outcome of our review of your complaint you can complain directly to the Information Commissioner's Office >

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