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We recognise that due to the current pressures on NHS services, more patients are seeking advice and signposting and this means customers contacting the Care Coordination Centre by telephone may experience delays as demand continues to increase.

We would like to apologise for any delays you may encounter, however, there are alternative methods of contact you can use to help reduce waiting times when calling in.

Our telephone system provides a number of options which callers can choose from:

  • You can email our services (see email addresses below)
  • You can request a call-back. We will call you back within 24 hours during our service opening times (please note this is not the case for complaints)
  • You can leave a voice message which will be picked up within 24 hours during our service opening times (please note this is not the case for complaints)

You can email the following services:

I want to…

Cancel or change my appointment

Activate My Adult Triage Referral

Contact our customer care team

Book a blood test

Test or scan results

Need someone else?

Not sure who to call? Use our phone map below to find how to contact the service you need. You can click on the links to take you to the areas on our website:

For media enquiries please contact us at medch.communications@nhs.net

Call flow map – Blood test service & Children’s and Adult services.

Please select a button below, find the correct service and use the supplied options to get through to the correct service.

Option 1 – Blood test service

for the following ONLY:

Blood test service

Phone Number: 0300 123 3444

Options to select when prompted: 1-1

Option 1 – Children’s services

for the following ONLY:

Health visiting
School Nursing

Alternatively, you can email us.

Phone Number: 0300 123 3444

Options to select when prompted: 1-3-1

Option 2 – Children’s services

for the following ONLY:

Paediatric Care including ASD/ADHD

Alternatively, you can email us

Phone Number: 0300 123 3444

Options to select when prompted: 1-3-2

Option 3 – Children’s services

for the following ONLY:

Children’s Speech and Language
Children’s Occupational therapy
Children’s Dietetics
Children’s Physiotherapy
Children’s podiatry
Children’s Community Nursing

Alternatively, you can email us

Phone Number: 0300 123 3444

Options to select when prompted: 1-3-3

Option 1 – Adult Long-Term Conditions Services

for the following ONLY:

Respiratory
Cardiology
Diabetes
Warfarin
Stroke
Podiatry

Alternatively, you can email us

Phone Number: 0300 123 3444

Options to select when prompted: 1-2-1

Option 2 – Adult Nursing Services

For the following ONLY:

District Nursing
Continence Care

Alternatively, you can email us

Phone Number: 0300 123 3444

Options to select when prompted: 1-2-2-1

For the following ONLY:

Tissue Viability
and Wound Care

Alternatively, you can email us

Phone Number: 0300 123 3444

Options to select when prompted: 1-2-2-2

Option 3 – Adult Therapies Services

for the following ONLY:

Musculoskeletal
Physiotherapy
Clinical Assessment Service
Nutrition and Dietetics
Speech and Language
Occupational Therapy
Community Rehabilitation
Neurological Assessment Service
Hand Therapy

(Please note – you can activate your referral using the online form on our webpage)

Alternatively, you can email us

Phone Number: 0300 123 3444

Options to select when prompted: 1-2-3

Option 4 – Urgent Response

for the following ONLY:

Urgent Response
Advanced Community Practitioners,
Home 1st,
Rapid Response,
Care Management

Phone Number: 0300 123 3444

Options to select when prompted: 1-2-4