Medway Community Healthcare (MCH) provides a wide range of high quality community health services for Medway residents; from health visitors and district nurses to speech and language therapists and out of hours urgent care.
We strive to be the best at what we do, and that means making sure we meet all relevant professional standards, (as well as our own exceedingly high standards).
To make sure that we continue to perform at the very highest level, we maintain regular reviews and evaluation of our services and achievements. Our organisational values, (you can find them on our ‘about us’ page), were developed in consultation with staff and stakeholders, and they support and underpin our standards.
Every MCH team, both clinical and non-clinical, have embedded these values with a team pledge which outlines their shared aims and the standards we aim to provide to patients, carers and service users.
Below you can find out more about each of these standards:
We regularly make improvements to make sure we’re providing the highest quality community health care for local people. Our annual quality account outlines our progress and takes a look forward at how we will continue to improve in the coming year.
The tragic events identified in the Francis Report involved failures by individuals, providers and regulators. We have worked with people we provide care to and with their families, staff, other providers and commissioners to ensure the recommendations within the Francis Report, the Berwick Report and Hard Truths 1&2 are considered to ensure that care of people is our first concern, treating them as individuals and respecting their dignity.
High quality care is at the centre of all we do. We will continue to develop services that enable us to care for people in the community and support people in their homes, by using new technology, empowering our staff and reviewing how we do things.
Francis Report response >