Medway Community Healthcare (MCH) provides a wide range of high quality community health services for Medway residents; from health visitors and district nurses to speech and language therapists and out of hours urgent care.
94.5% of service users stated they would be extremely likely or likely to recommend our services to a friend or family member. The national average is 95%. 2.6% stated they would not recommend the MCH service used. This information is gathered from 7043 responses to the FFT question.
445 complaints were received in 2017/18. This includes social media, grumbles, verbal, written and non-led joint formal complaints