Despite our best efforts, we recognise that occasionally things go wrong. Our commitment is to act early to put things right. We always thoroughly investigate and respond to concerns raised or incidents that happen in our services and we will explain exactly what went wrong and, where possible, why things went wrong. We will apologise for what happened and tell you what we are doing to stop the problem happening again. Being open about mistakes allows us to act immediately to put things right and gives you and your family a better understanding of the situation.
If you feel that you or a loved one has not experienced the high quality care that we would expect as an organisation, please contact our Customer Care Team by email : medch.customercare@nhs.net