Published on: 7 October 2022
We are pleased to announce that we have retained our good rating, following an inspection by Care Quality Commission (CQC) in May and June this year.
The inspection assessed several services run by MCH , including: Community health services for adults; community health services for children, young people and families; and community health services for inpatients. The community dental service was inspected and the findings are included in the report, however CQC does not rate dental services.
Following the inspection, we retained our overall good rating. We also remain good for being effective, caring, responsive and well-led. Our rating for being safe remains requires improvement.
Karen Bennett-Wilson, CQC head of inspection, said: “It was clear during our inspection that Medway Community Healthcare C.I.C’s leaders demonstrated a high level of awareness of the priorities and challenges their organisation faced. They also showed how they could address these challenges while influencing change in the local healthcare system, and they quickly adapted during the COVID-19 pandemic.
“Staff described an open, transparent and supportive culture that centred on what was best for patients and the wider healthcare system. We found they collaborated with other providers and with external agencies, including the voluntary sector to support good outcomes for people’s health...
“We look forward to returning to see how the service’s plans have been developed and implemented.”
MCH’s Managing Director, Martin Riley, said: “This is a true reflection of our organisation’s values and demonstrates our commitment to delivering high quality care. We are working closely with our staff to provide feedback and share details of our action plans and next steps to address areas for improvement. For now, I’d like to thank all of my colleagues at MCH, across all of our services. You are the reason we continue to be proud of the services and care we provide to our local communities.”