Medway Community Healthcare (MCH) provides a wide range of high quality community health services for Medway residents; from health visitors and district nurses to speech and language therapists and out of hours urgent care.
Published on: 18 April 2023
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What is it?
A new model introduced in Medway and Swale uses digital technologies to provide additional access to GPs, and reduce the burden on GP practices.
Together with NHS Kent and Medway, Medway and Swale Health and Care Partnership has established the innovative, clinically-designed and led, centralised model to support the provision and management of online GP consultations.
The model was initially implemented across two Primary Care Networks (PCNs), and is now being regularly extended to multiple PCNs in the area.
The Medway and Swale Health Hub enabled the GP practices within the initial two PCNs, (serving a population of 71,000 people), to come together to centralise digital systems to coordinate and manage online consultation services on behalf of the GP Practices and therefore hopefully improve accessibility to GPs for patients.
The Health Hub also allows for direct referrals into secondary and community services, improving the patient experience for all involved.
How is it doing?
So far we have seen very positive results, with at least one practice seeing a 400 per cent increase in eConsult activity! Additionally:
What do patients say?