Medway Community Healthcare (MCH) provides a wide range of high quality community health services for Medway residents; from health visitors and district nurses to speech and language therapists and out of hours urgent care.
We are continuing to provide community services for those who are considered (under national guidance and based on our local knowledge) to be a high priority. This means that we have stopped or temporarily paused all activity that is not classed as ‘essential’.
We will continue to support our local hospital to free up beds; as well as continuing to provide care in the community to our most vulnerable patients. We are working with local hospitals, GPs, social care partners, voluntary organisations and others in order to coordinate this effort across Kent and Medway.
Please see below for any specific changes to services. If you’re unsure about changes to the service you require, please contact our Care Coordination Centre on 0300 123 3444 and choose the correct option for the service you’re querying.
With this in mind, (and taking into account that our workforce is considerably reduced as a result of the pandemic) we have grouped our services into the following areas:
Our community teams are also supporting patients, carers and families, wherever possible, to self-care, to manage elements of their own conditions (e.g. insulin) and to encourage independence.
Please be assured that our staff will have the right equipment and protection, based on national guidance, to provide the safest and best care to you and your loved ones. Please stay home and save lives, and help us to help you.
Changes to the wound clinic service
The wound clinic are currently providing clinics from Balmoral, Rainham and Keystone. Clinics at Rochester and Lordswood have been suspended. Please call us on 0300 123 3444 to arrange your appointment.
Changes to phlebotomy service from Monday 30 March 2020
Due to COVID-19, with effect from Monday 30th March 2020 the Phlebotomy clinic will no longer provide a walk in blood test service. All blood tests will need to be booked by telephoning 01634 471098 to arrange your appointment. Please see our poster for open clinics.
Changes to anticoagulation service from Monday 30 March 2020
From Monday 30 March, patients within the community anticoagulation service will no longer be able to attend as a walk-in patient. All anticoagulation clinics (at Balmoral Gardens, Walter Brice Centre and Rochester Healthy Living Centre) will now be by booked appointment times only.
Please do not attend any clinics as a walk-in patient if you have not been allocated a clinic appointment time.
We will contact you with an appointment if you are due to be seen in the coming weeks. Please call us on 0300 123 3444 if your require further information.
The Foot Clinic
The private podiatry and nail cutting service has been temporarily suspended until further notice.
We will be contacting all patients who have appointments booked to inform them of the cancellations and we will be back in touch as soon as we are able to re-book.
If you require advice regarding your foot problem please call us on 01634 471100 and leave a message or email us on firstname.lastname@example.org and we will provide advice to help you manage whilst the clinics are closed.
On 31 December 2019, the World Health Organization (WHO) was informed of a cluster of cases of pneumonia of unknown cause detected in Wuhan City, Hubei Province, China. On 12 January 2020 it was announced that a ‘novel coronavirus’ had been identified in samples obtained from cases and that initial analysis suggested that this was the cause of the outbreak. Public Health England (PHE) is using the name Coronavirus (COVID-19). On Thursday 12 March, the World Health Organisation declared declared Coronavirus as a pandemic. A pandemic is a disease that is spreading in multiple countries around the world at the same time.
Please ensure that from now, you are following this guidance:
The NHS has created an online symptom and advice checker here https://111.nhs.uk/covid-19.
Tell the NHS about your current experience of coronavirus, even if you have no symptoms. By answering some quick questions, you can help the NHS plan its response to coronavirus: https://www.nhs.uk/coronavirus-status-checker
Any change to public health advice will be published here (on the NHS website).
Handwashing remains the best way to stay healthy. You should wash your hands for at least 20 seconds, using liquid soap and warm water:
Try to avoid speculation and look up reputable sources on the outbreak. Please see the list of useful links on the right where you can find the latest official information and advice.