Provided by: Medequip Assistive Technology Limited

Description: The Medway Integrated Community Equipment Service (MICES) service supports children and adults who, due to their health or a disability, may need community equipment such as walking frames, hoists, crutches, and chairs to help them live their day-to-day lives and maintain their independence and wellbeing.

To manage your everyday life, you may need to make changes to your home. For example, you may need a ramp fitted for a wheelchair, install a ceiling track hoist, grab rails, or an alarm to alert people in case you are unable to get to a phone.

Making a Request:

MICES is a loan service, where community equipment is delivered directly to your home free of charge.  For in-home assessment by an occupational therapist or trusted assessor, email us on ss.accessandinfo@medway.gov.uk or call 01634 334 466.

For major adaptations email us on disabled.adaptations@medway.gov.uk  or call 01634 331200.

If your needs have changed:

If your equipment is no longer meeting your needs, you will need another assessment to see if a different piece of equipment or an adaptation to your current equipment is required. 

Email us on ss.accessandinfo@medway.gov.uk or call 01634 334 466 to book an appointment.

If you are not eligible:

Ask SARA, an online self-help guide hosted by the Disabled Living Foundation could help you with advice and information about products that could make daily living easier.

Repairs:

If your equipment is damaged or unsafe to use, email Medequip on Medway@medequip-uk.com or call 01634 975108. If we cannot repair the faulty equipment at your location, a replacement item will be delivered within five working days. Urgent and critical repairs will be completed in four hours.

Complaints:

If you wish to raise a complaint about the equipment service, email Medequip on Medway@medequip-uk.com or call 01634 975 108.

If your complaint cannot be resolved by Medequip, email the Adults Services complaints team ss.accessandinfo@medway.gov.uk or call 01634 334 466.

Returning Equipment:

If you do not need your equipment any more email Medequip on Medway@medequip-uk.com or call 01634 975108. They will arrange to collect the equipment.

If you prefer to return the equipment yourself, our depot address is:

Medway Integrated Community Equipment Service (MICES)

Medequip
Unit 4-5 Rochester Trade Park
Maidstone Road
Rochester
Kent ME1 3QY

Tel: 01634 975108

Email: Medway@medequip-uk.com

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