Comments about your care
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Ways to get in touch
Feedback given by patients about their experience of care and treatment is important to MCH and helps to make improvements to services. You can feedback to us in different ways:
- Speak to a member of the service you are using at your appointment, or call 0300 123 3444
- Speak to the customer experience team
- Send us a compliment >
- Review us using the friends and family test>
- Submit a concern or complaint
- Write to us
- Customer Experience Team, Medway Community Healthcare, MCH House, Bailey Drive, Gillingham, Kent ME8 0PZ
- or email us >
At MCH our staff strive to go above and beyond to provide you with the best care. We love to praise our staff on how well their work has made a difference to our service users and how their actions continue to provide a great customer experience.
It always makes a difference hearing how our work has supported you and hearing from our service users first hand makes our teams feel proud and recognised. If you would like to compliment anyone in MCH who has made you smile, made you feel listened to, exceeded your expectations or provided you with a great experience let us know, so we can include your praise with ours.