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MCH Pentagon
The Pentagon Shopping Centre (inside Boots)
Chatham
Kent, ME4 4BB

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Test results

It is routine for all abnormal results to be actioned immediately by a doctor, and patients either informed or asked to make another appointment. Normal results, once seen by a doctor and this can take some time, are usually passed on to the patient when they phone for the result or at the next consultation.

Reception staff have now been instructed that any normal test result will be discussed with a patient when requested even if unread. This process will be managed by the duty doctor, who will respond to a telephone request on the day of the request, if the request is in the morning and at the latest the following morning if the request is made in the afternoon.

Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.