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Medway Community Healthcare aims to provide you with the highest quality care. To do this, we must keep records about you and the care we provide for you. We keep records securely on paper and computer systems in line with the General Data Protection Regulation. Our staff are trained to handle your information correctly and protect your privacy. We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never collected for marketing purposes, and is not sold on to any other third parties.

Sometimes your care may be provided by members of a care team, which might include people from other organisations such as social services, education or a third party working on our behalf. We will tell you if this is the case. When it could be best for your care for your information to be shared with organisations, we will agree this with you beforehand. If you don’t agree, we will discuss with you the possible effect this may have on your care and alternatives available to you.


If we need to use your personal information for any reason beyond your direct care, we will discuss this with you. You have the right to ask us not to use your information in this way. However, there are exceptions to this which are listed below.

There may be times when we have to share your information without your permission because:

  • the public good is thought to be of greater importance for example:
    • if a serious crime has been committed
    • if there are risks to the public or our staff
    • to protect vulnerable children or adults.
  • we have a legal duty, for example registering births, reporting some infectious diseases, wounding by firearms and court orders
  • we need to use the information for medical research. We have to ask permission from the Confidentiality Advisory Group (appointed by the NHS Health Research Authority)

We have a legal duty to keep records about you confidential, accurate and secure at all times

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