Login | Text size A A A | Graphics version
Customer care

To give feedback about the service call on 0800 096 0211 and use option 3 or, by post, to:

G4S plc, 5th Floor Southside, 105 Victoria Street, London, SW1E 6QT

Patient Transport

Patient Transport is a service provided by G4S on behalf of the NHS Clinical Commissioning Groups across Kent and Medway. It is designed to support you if your medical or physical condition means you cannot use public transport, get a lift, or drive yourself to, and from, your NHS appointment. Patient Transport is a vital resource for those that need it.

How do I book?

  • When you know the date and time of your appointment, call 0800 096 0211
  • The G4S staff will take you through a set of clear, confidential questions to determine if you are eligible, and ensure your medical needs are met
  • Your booking will be confirmed and you will receive a follow-up call at least 24 hours before your appointment. This call will clarify your appointment time, give you a pick-up time and check your medical needs.

What happens if I am not eligible?

G4S will assess your eligibility against NHS England set criteria. These will ensure that patients in most need are prioritsed and all requests are considered fairly and consistently. If you are assessed as not being eligible, you will be given details of alternative methods of transport in your area. Do remember your transport requirements and eligibility could be different for outward and homeward journeys, particularly after extensive treatment.

What if I have ongoing appointments?

If you have regular NHS appointments that are eligible for patient transport, you will be able to book all your journeys in one go. You will be contacted once every three months to confirm the arrangements eligibility.

People who may qualify for Patient Transport:

  • May need qualified assistance en route
  • Are registered with a Kent and Medway GP
  • Are going to or from an NHS appointment (not emergency or privately-funded care) or home from a hospital stay
  • Are going for physically demanding treatment, such as dialysis
  • Cannot use other forms of transport because of their medical or physical condition

Can someone else book my appointment for me?

A carer or family member can book an appointment on your behalf. They will just need details of your appointment and current medical condition.

How do I cancel or change my booking?

Call the booking number 0800 096 0211. The line is open 24 hours a day, 365 days a year.

Can a relative or carer travel with me?

If your medical condition means you require someone to travel with you, this can be arranged. Questions to assess whether you need to be accompanied are included during the booking.

To find out more visit the Patient Transport website here >