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Your experience is important to us and we are keen to hear from you about how we can continue to improve our services. Tell us >

Our Pledge

We’ve created pledges for all of our services. Each pledge demonstrates best practice guidelines on providing an excellent patient experience that directly relates to our organisational values. Our pledges are based on the NICE guidance (CG 138) and quality standard on patient experience.

You can find all of the pledges on our website >

Continence care

The continence care service provides and supports anyone over the age of four with bladder or bowel dysfunction. We also actively promote continence and manage incontinence by providing written information, education, treatment, management and support to patients, their carers and to healthcare staff responsible for their care. NHS logo

When an individual has been identified as having bladder and/or bowel dysfunction, an assessment should be commenced by a suitably trained healthcare professional to identify the nature and extent of the dysfunction, and recommend and advise on an appropriate programme of care.

There is open referral to the service which means, they can be made by an individual, relative, carer, community nurse, ward nurse, care home staff, GP, consultant, or by social services. You can contact our service by calling 01634-337480/337531 Monday to Friday.

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