Medway Community Healthcare (MCH) provides a wide range of high quality community health services for Medway residents; from health visitors and district nurses to speech and language therapists and out of hours urgent care.
Patient Transport is a service provided by G4S on behalf of the NHS Clinical Commissioning Groups across Kent and Medway. It is designed to support you if your medical or physical condition means you cannot use public transport, get a lift, or drive yourself to, and from, your NHS appointment. Patient Transport is a vital resource for those that need it.
G4S will assess your eligibility against NHS England set criteria. These will ensure that patients in most need are prioritsed and all requests are considered fairly and consistently. If you are assessed as not being eligible, you will be given details of alternative methods of transport in your area. Do remember your transport requirements and eligibility could be different for outward and homeward journeys, particularly after extensive treatment.
If you have regular NHS appointments that are eligible for patient transport, you will be able to book all your journeys in one go. You will be contacted once every three months to confirm the arrangements eligibility.
A carer or family member can book an appointment on your behalf. They will just need details of your appointment and current medical condition.
Call the booking number 0800 096 0211. The line is open 24 hours a day, 365 days a year.
If your medical condition means you require someone to travel with you, this can be arranged. Questions to assess whether you need to be accompanied are included during the booking.
To give feedback about the service call on 0800 096 0211 and use option 3 or, by post, to:
G4S plc, 5th Floor Southside, 105 Victoria Street, London, SW1E 6QT