Key Information

Team name: Bladder and bowel service
Team email: MEDCH.ContinenceCare@nhs.net
Team address:

MCH House, Gillingham Business Park, Gillingham, Kent, ME8 0PZ
Team phone: 0300 123 3444

The Bladder and bowel service provides specialist community-based expert advice and support for anyone over the age of 19 with bladder or bowel dysfunction.

We actively promote continence and manage incontinence by providing written information, education, treatment, management and support to patients, their carers and to trained healthcare staff responsible for their care

Advice and support can be given over the telephone or at face to face consultations at one of our bladder and bowel clinics. Alternatively, for those who are housebound this can take place at home. 

When an individual has been identified as having bladder and/or bowel problems, a comprehensive assessment will be completed by our team to identify the nature and extent of the problem/s. We will recommend and advise on an appropriate pathway of care which includes treatment and management, this includes the supply of continence products if required.

The bladder and bowel team does not see housebound patients. Please refer to community nurses.

  • Any individual with a bladder and bowel problem requiring assessment who is not housebound.
  • Any individual who is housebound but has complex needs that requires more specialist assessment/intervention
  • Any patient in a Nursing Home or Residential Home. Nursing Homes should complete their own assessment and send it to us via email.

If you have a blocked catheter please contact 0300 123 3444 and your call will be directed to the appropriate service.

GP or external referrals to Continence Team

  • There is open referral to our service which means, they can be made by an individual, relative, carer, ward nurse, care home staff, GP, Consultant, or by Social Service. You can refer to our service by calling 0300 123 3444 Monday to Friday or by filling out the Bladder and Bowel referral form >

We see patients in 3 clinic locations. If you are not housebound but cannot attend a clinic please include reasons for this in your referral.

Show all

Back to A-Z services
Bladder and bowel diaries

Please complete and send to medch.continencecare@nhs.net

Bladder and bowel referral form

Useful leaflets

Tell us

Your experience is important to us and we are keen to hear from you about how we can continue to improve our services. Tell us >

Our Pledge

We’ve created pledges for all of our services. Each pledge demonstrates best practice guidelines on providing an excellent patient experience that directly relates to our organisational values. Our pledges are based on the NICE guidance (CG 138) and quality standard on patient experience.

You can find all of the pledges on our website >