Login | Text size A A A | Text version

Our blog

Our Sunlight Centre Surgery
Post date: 15 Sep 2015

In January this year, the Sunlight Surgery in Gillingham welcomed Jochen Worsley as Medway Community Healthcare’s head of primary care, and me, Michelle Snook, development practice manager. As a result there’s been lots of positive change since then and I’d like to share some of that with you. Sunlight Centre Surgery

What’s new?

First of all, our building. I’m pleased to announce that we have now upgraded the security systems within the surgery by fitting reception glass and implementing new security doors. Our patients are our priority and we want to make sure your local surgery is safe, secure and therefore able to deliver top quality healthcare services.

I've also overseen changes to our staffing to make sure we’re working as efficiently as possible, and therefore delivering the right services for you, when you need them. We now have a practice coordinator, for example, and all of our receptionists have increased their hours. This means a recognisable and knowledgeable team with more time to get the job done well. As a result, staff satisfaction has improved – and happy staff deliver a better level of customer service to our patients.

As part of this staffing rethink, we’ve recruited more GPs and implemented new services like our GP walk-in-clinics, two days per week. And we have a nurse prescriber same-day clinic enabling simple and quick access to medications for our patients.

To make sure our GPs have time for home visits, and to give our team time to complete important administration, the Sunlight Centre now closes between 12pm and 2pm. But to make sure this doesn’t impact on accessible appointments, we’ve extended our opening times and are now open from 8am to 6.30pm.

And all of these changes have given us the opportunity to introduce some new services. Our smoking cessation service began this month and is run by a nurse, healthcare assistant and 2 receptionists, and we’ve also trained more staff in sexual health.

Speaking of, we think it’s really important to make sure young people are taking care of their health (sexual and otherwise!), and with that in mind we’ve renegotiated our university contracts. We aim to take on board all 3 campus universities in Medway. They loved the idea of the Sunlight offering an on-site minor illness clinic and they are in the process of refurbishing a clinical room for one of our prescribing nurses for regular clinics. We’re also going along to the Freshers’ Weekend, to register new students to the practice , handing out our health goodie bags including sexual health kits from Medway Public Health!

And finally, I'm delighted to have worked with our patients to reform our Patient Participation Group and together we've created an action plan for the coming year.

And it’s all paying off - we were highly praised by the CCG medicine management team recently and our compliance with CCG and NHSE requirements has improved thanks to our team’s hard work.

But don’t take my word for it, come along and find out all about our services and meet our team. We’re holding an open afternoon on Thursday 17 September between 1pm and 4pm. Why not pop in to talk to us and grab a slice of cake? We’ll even keep the little ones occupied with face painting, balloon animals, and HarVey the health visiting bear!

You’ll also be able to register if you’re looking to join us as a Sunlight patient.
There are no comments for this blog.