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Keeping MedOCC moving
Post date: 26 Jun 2015

I'm Glen Worsley and I am on my way to start my shift at MedOCC, which begins at 7pm and will continue through to 1am tomorrow. This is just a part of the wider Out Of Hours service provided for the whole of Medway and Sheppey. 

Glen Worsley outside Quayside, MedOCCArriving at Quayside, I sign in at the office at about 6.45.But I shall not be working in the office, and neither will I be sitting and staring at a computer. No, I have something else in mind, and it is sitting out there in the car park and almost ready to go. The workhorse and official visiting car – a bright white multi purpose Land Rover.

First, I load the essential medical supplies and equipment into the car, and complete all safety checks. By the time this is done a doctor has arrived to go out on home visits – these are passed through to him via a laptop supplied solely for this purpose. We will take this with us, but it will not leave the car during visits for the usual confidentiality reasons. Doctors come to MedOCC from all areas. Most will be from their own local surgeries, working the times they can fit in. Some come from further afield - North London, Surrey, Dover, Thanet and more.

Before leaving Quayside the doctor checks the equipment he will be using and makes sure that all drugs are on-board and signed for. We carry prescriptions and the doctor issues them to patients who might be bed-bound or elderly, or to anyone the doctor considers to need them immediately, especially late at night. We also carry controlled drugs, but these are stored in a locked box and signed in and out by the session supervisor and the doctor.

Now we're ready to roll. The doctor is logged into the laptop and there are a few allocated visits showing on screen. Most will be routine, but we might also receive one or two urgent calls per shift. Protocol demands that these have to be visited within two hours and routine visits within six hours.

We can fine tune this process as we go through the night to take in distance travelled and time spent with patients and visit in a different order to that shown - but we'll still make sure we visit everyone. Quality not quantity is the order of the day.

On we go, in all weathers, all seasons, day and night. All human life is here and every circumstance has to be dealt with, treated, logged and signed off on time. Every incident is personal and unique to someone.

I have met many doctors in my travels with MedOCC and I can honestly state that every last one of them has been a pleasure and an inspiration to work with. I have made many acquaintances and friends at MedOCC over my twelve years’ service and I enjoy it immensely. I've learned so much from everyone.

There have been sad times, and times I would rather forget, but such is life (and death). Gladly, these have been far outweighed by happy and joyful experiences and fond memories. I would love to tell you some side-splitting stories, but protocol and lack of space forbids it. Another time perhaps.

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