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Our pledge

Our pledge demonstrates best practice guidelines on providing an excellent patient experience that directly relates to our organisational values. Each service has developed a pledge to show patients, relatives and carers what to expect from them. This will be a mutual understanding as it will show staff what to expect from patients in return, ensuring that all expectations are met.

Our pledge is based on the NICE guidance (CG 138) and quality standard on patient experience. It replaces the existing organisational privacy and dignity policy and forms part of the customer experience strategy.
 
Title Size Format Published
Sunlight centre - our pledge poster 87.0 KB 18 Sep 2015
Stroke services - our pledge poster 149.2 KB 18 Sep 2015
St bartholomews hospital - our pledge poster 149.2 KB 18 Sep 2015
Phlebotomy - our pledge poster 148.0 KB 18 Sep 2015
Palliative care - our pledge poster 149.9 KB 18 Sep 2015
Our zone - our pledge poster 156.4 KB 18 Sep 2015
Nutrition and dietetics - our pledge poster 149.7 KB 18 Sep 2015
Medocc and night nursing - our pledge poster 150.1 KB 18 Sep 2015
Integrated discharge team - our pledge poster 97.6 KB 18 Sep 2015
Diabetes - our pledge poster 150.6 KB 18 Sep 2015
Dermatology - our pledge poster 147.9 KB 18 Sep 2015
Dentaline - our pledge poster 149.6 KB 18 Sep 2015
Dementia care - our pledge poster 160.0 KB 18 Sep 2015
Community respiratory - our pledge poster 88.5 KB 18 Sep 2015
Community dental - our pledge poster 151.0 KB 18 Sep 2015
Community and twilight nursing - our pledge poster 149.8 KB 18 Sep 2015
Childrens therapy - our pledge poster 146.8 KB 18 Sep 2015
Cardiology - our pledge poster 150.4 KB 18 Sep 2015
Anti coagulation (clinical) - our pledge poster 148.3 KB 18 Sep 2015
Adult learning disability - our pledge poster 88.4 KB 18 Sep 2015
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