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Modern slavery

We are committed to ensuring there is no modern slavery or human trafficking in any part of our business.

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'Being open'

The Medway Community Healthcare Board are committed to 'Being open'.

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Accomodation

We are committed to ensuring every patient is cared for in single sex accommodation, this helps safeguard their privacy and dignity when they are at their most vulnerable. 

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Our standards

We are proud of the professionalism and high quality standards we achieve in delivering health and social care to the communities we serve.

To ensure that we continue to meet this high standard we maintain regular reviews and evaluation of our achievements. Our organisational values, developed in consultation with staff and stakeholders, supports and underpins our standards. Every team in the organisation, both clinical and non-clinical, have embedded these values with a team pledge, which outlines their shared aims and the standards they aim to provide to patients, carers and service users.

Our quality

We continue to make improvements in delivering high quality community health care for local people. Our annual quality account outlines our progress and takes a look forward to how we will continue to do this in the coming year.

Read our quality account here >

Francis Report

The tragic events identified in the Francis Report involved failures by individuals, providers and regulators. We have worked with people we provide care to and their families, staff, other providers and commissioners to ensure the recommendations within the Francis Report, the Berwick Reportand Hard Truths 1&2 have been considered to ensure the care of people is our first concern, treating them as individuals and respecting their dignity.

High quality care is at the centre of all we do as we continue to develop services that enable us to care for people in the community and support people in their homes by using new technology, empowering our staff and reviewing how we do things.

Francis Report response >

Speak out safelySpeak Out Safely

We support the Nursing Times Speak Out Safely campaign. This means we want every member of our staff to feel able to raise concerns about wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.

We promise that where staff identify a genuine patient safety concern, we will support them, fully investigate and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.

Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely. Visit the campaign website for more details on our pledge >

Monitor - Making the health sector work for patientsMonitor

MCH holds an NHS provider licence issued by Monitor as the sector regulator. Licensees are required to adhere to licence conditions which aim to protect and promote the interests of patients. For more information visit the Monitor website >

More of our standards