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MCH receptionist named NHS unsung hero

MCH receptionist named NHS unsung hero

Julie Feist, MCH advanced medical receptionist and call taker, has been named an NHS unsung hero. Julie Feist with her unsung hero award

Julie was nominated by her manager as her actions one evening helped to save a man’s life. The caretaker at the Sunlight Centre found an unconscious member of the public and alerted Julie, who put him in the recovery position and called an ambulance. The ambulance team were able to treat him on site. Julie recognised him as a patient at the surgery and booked him in to see a doctor so that he could continue his care.

Julie has worked at the Sunlight Surgery for two years and her manager Jochen Worsley, MCH head of primary care, said: "Julie is one of the kindest and most patient focused members of staff I have. The ambulance team said that Julie’s actions saved the man’s life.”

Julie said: "I was very shocked to be nominated for the award let alone winning it. Although I hope I never find someone in that situation again I wouldn't hesitate to help."

Julie was one of several finalists to be invited to the Unsung Hero Award ceremony. The winners were announced at an event at The Place Aparthotel in Manchester on 3 February 2017. The event included guest speakers, including Roy Lilley, NHS health policy analyst, writer and commentator, and Enid Dunn, winner of the 2016 Unsung Hero Award.

The event also included a musical performance from the Royal Northern College of Music orchestra along with a recorded performance from The Lewisham and Greenwich NHS Choir, who reached number one in the UK singles chart in December 2015.

Each of the winners were awarded with a trophy and an iPad Mini, as a token of appreciation for their hard work and going above and beyond what is expected of them.

Julie was also interviewed, after the awards, by members of staff at GoToJobBoard to promote the awards and the winners.

The awards were created by GoToJobBoard, an online job board for non-medical and non-clinical roles. Their mission is to raise awareness regarding the non-medical job opportunities within the NHS and to encourage more people to consider it as a career option.

For more information about the Unsung Hero Award please email unsunghero@gotojobboard.com or call GoToJobBoard on 0161 214 7991.

Find out more about MCH at: https://www.medwaycommunityhealthcare.nhs.uk