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Your experience is important to us and we are keen to hear from you about how we can continue to improve our services. Tell us >

Our commitment to 'Being open'

Despite our best efforts, we recognise that occasionally things go wrong. Our commitment is to act early to put things right. We always thoroughly investigate and respond to concerns raised or incidents that happen in our services and we will explain exactly what went wrong and, where possible, why things went wrong. We will apologise for what happened and tell you what we are doing to stop the problem happening again. Being open about mistakes allows us to act immediately to put things right and gives you and your family a better understanding of the situation.

View our guide here >

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